How to solve Error message that reads: “Cannot open your default e-mail folders?

Among many common technical problems occurring within Outlook email, one issue that particularly confounds users is the “Cannot open your default email folders” issue. The issue often becomes aggravating, and users are not able to fix it on their own. Apparently the issue is not as complex as it seems. It can be fixed by proactively following gauging its cause and then performing potential fixes.

Outlook customer service, accessible through Outlook customer service number, renders handy solutions for all sorts of problems. Call on Outlook helpline number or Outlook toll free number for knowing more about Outlook services.

Causes of the Error

The error might occur for any or both of the following reasons:

·         The .OST file, also known as the offline Outlook Data File, can get corrupted and requires repairing.

·         The Outlook might be running in the Compatibility mode.

Although any of these causes might be causing the error, but usually the first cause is mainly responsible for the error to occur.

Potential Fixes

1. Repairing the .OST File: You need to troubleshoot or repair a corrupt .OST file. To do the same, you need to delete old profiles (if any) that you no longer use.

To repair the .OST file, follow these steps:

1.      Quit the Outlook application if it’s running.

2.      Double-click Scanost.exe and if prompted to work offline or connect, click Connect.

3.      Select the desirable options.

4.      Select the Repair Errors check box to let the tool resolve issues by default during the scanning process.

5.      Click Begin Scan.

To delete the .OST file, follow these steps:

1.      Quit Outlook.

2.      Select Run from the Start menu.

3.      Enter "%LOCALAPPDATA%\Microsoft\Outlook\" in the Open text box and click the OK button.

4.      Locate the .OST file in the Explorer window.

5.      Select the file and delete it.

To obtain further information, contact technical support by using Outlook toll free number.

2. Deactivating the Compatibility mode: If after performing the above-mentioned steps the issue still persists, it is most likely the Compatibility mode issue. You would be using a 64-bit operating system running the Outlook application with Windows compatibility mode.

To fix the issue, navigate to C:\Program Files (x86)\Microsoft Office\Office XX\Outlook.exe and select the file. Choose Properties and locate the Compatibility tab and deselect “Run this program in compatibility mode”. Choose Apply and restart the system.

Call on Outlook toll free number or outlook customer service number for further details.